Drive-Thru Worker Punches, Throws Drink at Hostile Customer in Viral Video

A video that exhibits the second a California Jack in the Field drive-thru worker threw a drink at and subsequently punched a hostile buyer has gone viral.

The video was posted to TikTok on Sunday by Alyssa Alvarez (@lovely91961). To date, it has garnered greater than 5 million views and over 600,000 likes whereas showcasing the hostility many meals service workers incessantly endure.

Within the video, which was filmed from inside Alvarez’s automotive, the shopper stands mere inches away from the drive-thru window and screams at the worker inside. The worker retaliates by throwing a drink at the shopper’s face, however this solely appears to additional anger the shopper. Fairly than go away, the shopper sticks his head via the drive-thru window and continues to yell.

A number of seconds later, the worker punches the shopper in the face, however this does not deter him both. The shopper licks his fingers tauntingly and punches the window, earlier than lastly strolling away.

“F***ing p***y,” the shopper yelled.

It is not clear what led to the altercation. A video posted by Alvarez earlier that very same day seems to point out the start of the shouting match. In that video, the shopper repeatedly calls the worker a “b***h,” although once more, it isn’t clear why.

Newsweek reached out to Alyssa Alvarez and Jack in the Field for extra info however didn’t hear again in time for publication.

Alvarez is not the primary particular person to publish a video of a drive-thru altercation to TikTok. In January, a drive-thru safety digital camera captured an argument that occurred between an worker and a buyer that additionally ended with drinks flying. The footage was posted to TikTok by somebody named D’Mario, who’s presumed to be the worker from the video. And a viral TikTok from December exhibits a buyer throwing a drink at two drive-thru workers after being informed she nonetheless owed cash.

Because it seems, hostile buyer habits is reasonably frequent in the foodservice business.

A Might 2021 ballot of meals service employees revealed that 39 p.c of meals service employees have been “were quitting over concerns about hostility or harassment from customers,” said the Harvard Gazette. A separate survey performed by Snagajob-Black Field in October additionally discovered that 62 p.c of restaurant workers skilled “emotional abuse and disrespect from customers,” mentioned Nation’s Restaurant Information.

Alvarez’s viewers have been notably important of the habits the shopper displayed in the now-viral video.

“This is why there [are] shortages in customer service jobs,” wrote Claudia.

“People like this made me quit customer service,” mentioned Amanda.

“Ppl love to embarrass themselves in public,” commented tikipinky.

“Imagine waking up every day to that,” added Miriam Silva.

Jack in the Box
A video that exhibits the second a California Jack in the Field drive-thru worker threw a drink at and subsequently punched a hostile buyer has gone viral.
Justin Sullivan / Workers/Getty

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