Family

Ryanair passenger’s fury after suitcase with vital medication ‘lost’ for NINE days


Employees are nonetheless looking for a baffled holidaymaker’s suitcase which has been lacking for NINE days and counting. Rachel Millard’s bag didn’t arrive when she touched down in Milan on a Ryanair flight from Manchester final Saturday, for her first international journey with boyfriend Joe Cubbin.

Accountant Rachel, 30, who lives in Didsbury, was pressured to go her whole five-day vacation with out most of her belongings, together with vital medication, because it by no means adopted her to Italy. On the penultimate day of her keep, she was shocked to see her bag in an image accompanying an M.E.N article about an array of circumstances that appeared to have been ‘deserted’ within the airport’s baggage corridor.

READ MORE: Manchester Airport passenger arrives 13 HOURS early for flight after month of chaos

However after touchdown again at Manchester Airport, she was instructed employees nonetheless could not find it and she or he nonetheless has nonetheless not been reunited with it, 9 days after first checking it in. She has now hit out at her therapy claiming the airline are actually ‘ghosting’ her.

Rachel instructed the MEN: “It was just horrible. My first trip away with my boyfriend and I had virtually nothing with me.

“I did inform them about my medication however I had no thought about how I’d go about getting a prescription over there so simply needed to go with out. I additionally had no underwear, toiletries, make-up gymnasium stuff.”



Rachel Millard (left) with boyfriend Joe Cubbin (proper) in Italy

Rachel, initially from Newton-le-Willows on Merseyside, and boyfriend Joe, additionally 30, used Ryanair’s self-service bag drop the place you print and fix your individual labels earlier than dropping off baggage, previous to boarding her flight from Manchester to Milan at 6:35am final Saturday.

But once they arrived in Milan, solely Joe’s case arrived on the carousel. She reported it lacking to employees in Milan who mentioned they believed it was nonetheless in Manchester, they usually took her lodge particulars within the hope of getting it forwarded to her.

Nonetheless, the gray colored IT branded case, which had essential medication Rachel takes for her blood strain inside, by no means arrived regardless of her attempting to ring the airline on daily basis.

She added: “I had a few clothes in my hand luggage but had to buy some more. Especially as a waiter spilled Aperol Spritz on my only spare pair of trousers! It meant I just couldn’t enjoy it as much as I should have been.”



Rachel’s barrage of unanswered WhatsApp messages

On the fourth day of the journey, Tuesday, April 5, while queuing for a drink at a bar, Rachel noticed what she believes is her case in an image displaying left baggage strewn throughout the luggage corridor. The picture had been taken by a passenger the day earlier than and shared with the M.E.N.

“I couldn’t believe it”, she mentioned. “I ran straight over to Joe and said ‘that’s my bag.’ Its 100 per cent mine. I zoomed in on the label and even has an ‘MXP’ tag on it, which is for the Milan airport on it. I did think it hasn’t been abandoned it never made it onto my flight. So I was a bit confused at how it ended up there as it looked like it was in baggage reclaim.



Rachel says she was shocked to see her bag pictured on the M..E.N web site while on vacation

“But I was kind of relieved in a way as at first I had no idea where it was, it could have been anywhere. At least then I knew it was in Manchester and we were flying home the next day so I thought I could just grab it then.”

Nonetheless, after touchdown again in Manchester on Wednesday, April 6, on an Easyjet flight, employees on the Ryanair assist desk mentioned they had been unable handy over her bag. She was given a quantity to name and left the airport empty-handed.



Regardless of her supplying them with the image Ryanair say they’re nonetheless looking for it

“They just said there was no staff and they couldn’t help at the minute. All the worry just came back then” Rachel mentioned. “It was really annoying. I just thought this is ridiculous they say they can’t find it but I know it’s here and I’ve even shown them a picture.”

The day after she arrived dwelling, Thursday, April 7, Rachel messaged the cell quantity she was given sharing a hyperlink to the article and the image and obtained a reply saying: “I have passed the information to the team searching the bag hall. Once they notify me that it has been located I will contact you’ signed ‘Swissport Baggage Reclaim.’

Swissport is an aviation firm that provides baggage handling services for a number of airlines flying out of Manchester including Ryanair. She was told there was no time frame. And she has no reply from the number since despite a barrage of messages where she asked every hour if they had an update.



Rachel has accused the airline of ‘ghosting’ her

And he or she has now accused the corporate of ignoring her after employees manning Ryanair’s social media accounts additionally instructed her they could not assist. The web monitoring service on the Ryanair web site says ‘looking for your bag.’

“They are just ghosting me really, that’s how I’m describing it. Obviously, baggage issues do happen but for it to be nine days and them just ignore me and tell me they can’t help isn’t good enough really. Especially seen as I’ve told them where it is or where I think it is.

“There aren’t any ensures it’s nonetheless there now. And I do not even know learn how to go about rebuilding my stuff. I do not know if I would like to switch the stuff now as a result of I am nonetheless with out it and do not understand how lengthy it’ll be till I get my bag again”

Ryanair have been approached for comment.

Swissport said: “We’re sorry to listen to of the expertise Ms Millard has had with her baggage. We’re investigating the problem as a precedence and dealing with our airline associate to make sure the merchandise is returned as quickly as potential.”





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