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Wedgwood: a potted history of a missing online order | Consumer affairs

This sounds considerably trivial in contrast with the whole lot else that’s happening on the earth, however I’m very pissed off with Wedgwood.

On 2 December I ordered a quantity of issues from the pottery agency’s web site. Whereas the opposite gadgets arrived, a £51 plant pot didn’t, and all my makes an attempt to get it since have failed.

Having missed Christmas, I used to be advised it could arrive in late February, nevertheless it didn’t. I’ve since realized that it was by no means in inventory.

Is there any likelihood you may discover out what’s happening and get my cash (or the pot) again?

AB, Wolverhampton

Wedgwood blamed your expertise on an IT glitch. It says it’s best to have obtained an e mail on 22 December cancelling the order, nevertheless it was not despatched.

The corporate has apologised, and defined that you weren’t charged. It claims your expertise was lower than its regular requirements.

To make amends it has provided to ship you a bigger model of the identical pot, for a similar value, with free supply.

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